Terms + Conditions

By taking part in class at Wickham St Studios you are agreeing to the following terms and conditions.

1. Our introductory offer is only available to brand new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking.

2. A minimum of two people is required for a class to proceed. You will be contacted via text, phone or email should a class be cancelled and your session returned.

3. All cancellations/rescheduling of classes must be made more than 4 hours prior to your class beginning. Late cancellations will incur a lost session for those on class packs. A late cancellation/absent fee of $10 will apply for members.

4. Payment must be made upon booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking online or in the studio.

5. Out of consideration for the trainer, other clients, and also for your own safety, please be on time. The warm-up is an important part of each class. Please be aware that if you are more than 3 minutes late for a class, you may not be able to attend.

6. Owners and/or trainers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or trainers reserve the right to turn clients away if they do not have the correct medical clearance.

7. If a class you want is full, you can sign up for the waitlist. Should a place become available you will receive either an email or text from us NOTIFYING YOU THAT YOU HAVE BEEN MOVED INTO THE CLASS. WHEN YOU JOIN THE WAITLIST BE PREPARED TO ATTEND TO THE CLASS IF A SPACE BECOMES AVAILABLE.

8. 5 class packs are valid for 6 months from purchase date. Sessions are non-refundable and non transferable. They can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

9. Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

10. Gift cards can be used for classes and retail products. They are not redeemable for cash and are non transferable. Wickham St Studios does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final and in accordance with the Australian Competition and Consumer Commission.

Membership terms and conditions

1. All Memberships operate on a 14-day autopay schedule from the credit card stored in MOMENCE (a secure system). Payment will continue unless we are notified (see Termination Policy below).

2. Memberships will continue with scheduled autopays unless Wickham St Studios is notified of a termination request in writing (see Termination Policy below).

3. Memberships may be subject to price increase, but will be communicated in writing 4 weeks prior to any change.

4. A $10 No Show fee will be charged to all Members who are absent or late cancel a class within 4 hours of the start time. This will be processed automatically via the stored credit card details within 24-48 hours after class.

Membership suspensions

1. At least 14 days written notice is required for membership pauses/ suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period.

2. Suspensions are for a minimum of 7 days.

3. Suspensions are unlimited. Please email requests to hello@wickhamststudios.com.au.

Membership termination

1. Wickham St Studios requires at least 14 days written notice to terminate membership.
Please email request to hello@wickhamststudios.com.au.

2. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.

3. Wickham St Studios may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.